Privacy Policy

Last updated: March 2026

Charteris Wines (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect personal information including: name, email address, phone number, delivery address, payment details (processed securely via our payment provider), purchase history, and website usage data via cookies and analytics.

How We Use Your Information

Your information is used to: process and fulfil orders, communicate about your account or orders, send newsletters and marketing communications (with your consent), improve our website and services, and comply with legal obligations.

Commerce7

Our ecommerce, wine club, and cellar door booking functionality is powered by Commerce7. Your account data, order history, and club memberships are managed through Commerce7’s platform. Please refer to Commerce7’s privacy policy for information on how they handle your data.

Email Marketing

We may send you marketing emails about new releases, events, and offers. You can unsubscribe at any time using the link in any email, or by contacting us directly. We will not share your email address with third parties without your consent.

Cookies

Our website uses cookies to enhance your experience, analyse traffic, and for marketing purposes. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian Privacy law, you have the right to access and correct personal information we hold about you. To make a request, contact us at info@charteriswines.com.

Contact

For privacy-related enquiries: info@charteriswines.com | 02 4044 8030 | Peppers Creek Village, 1946 Broke Road, Pokolbin NSW 2325.